Privacy Policy

Effective Date: September 20, 2025
This Privacy Policy applies exclusively to users in the United States who access or use sxintense.com (hereinafter referred to as the "Site") and purchase our intimate apparel products (including intimate lingerie, intimate loungewear, intimate panties, intimate fishnet sets, and intimate hosiery). We are committed to protecting your personal information and complying with U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the Children’s Online Privacy Protection Act (COPPA).

1. Information We Collect

We only collect personal information necessary to provide services to U.S. users, which is mainly divided into the following two categories:

1.1 Information You Voluntarily Provide

  • Account & Registration Information: Name, email address (e.g., your contact email), shipping/billing address, and (if you choose to provide) phone number when creating an account or placing an order.
  • Order & Payment Information: Purchase details (product type, quantity, order number), and payment method-related information (e.g., last 4 digits of your credit card—we do not store full credit card information; payments are processed by our U.S.-based payment partners such as PayPal/Stripe).
  • Communication Information: Content of emails, messages, or inquiries you send to our customer service email (shoplingerie@bk.ru), including questions about sizing, returns/exchanges, or privacy.

1.2 Automatically Collected Information

  • Device & Usage Information: IP address (U.S. regions only), browser type, device model, operating system, and pages you visit on sxintense.com (e.g., product pages viewed, time spent on the Site).
  • Cookie Information: We use essential cookies to remember your account preferences (e.g., saved shipping address) and track order progress. You can disable non-essential cookies through your browser settings, but this may affect the normal functionality of the Site.

2. How We Use Your Information

Your personal information is used solely for the following U.S.-focused purposes:
  • Process and fulfill your orders (e.g., deliver products to your U.S. address via the United States Postal Service (USPS)/DHL US Division, send order confirmation notifications).
  • Provide customer support (e.g., respond to your emails about size recommendations or return/exchange requests in line with U.S. time zones).
  • Ensure delivery privacy: Use your address to arrange unmarked packaging (no "intimate apparel" labels) for shipments within the U.S.
  • Optimize service experience: Analyze browsing data of U.S. users to improve product offerings (e.g., update U.S. ANSI size charts) and Site experience.
  • Send marketing communications (only if you opt in): Promotional information for U.S.-exclusive collections (e.g., Valentine’s Day limited-edition sets) or newsletter updates—you can unsubscribe at any time via the "Unsubscribe" link in emails.

3. Information Sharing & Disclosure

Except as required by U.S. law, we never share your personal information with third parties outside the United States. We only disclose information to U.S.-based partners who assist us in providing services to you, and these partners are bound by strict privacy agreements:
  • U.S. Logistics Partners: United States Postal Service (USPS), DHL US Division (for order delivery and tracking—we only share your name and shipping address).
  • U.S. Payment Processors: PayPal, Stripe (for payment processing—they only receive limited payment information and comply with U.S. financial privacy regulations).
  • U.S. Customer Service Tool Providers: Platforms used to manage the customer service email (shoplingerie@bk.ru)—these platforms are not allowed to access or use your information for their own purposes.
In addition, we may disclose information if required by U.S. federal, state, or local law (e.g., responding to a valid court subpoena).

4. Your U.S. Privacy Rights (Pursuant to the CCPA)

As a U.S. user, you have the following rights regarding your personal information:
  • Right to Access: Request a copy of the personal information we hold about you (e.g., order history, account data).
  • Right to Correction: Request to update or correct inaccurate information (e.g., an incorrect shipping address).
  • Right to Deletion: Request the deletion of your personal information (except for data we need to retain to comply with laws or complete order fulfillment).
  • Right to Opt Out: Opt out of marketing communications or refuse the sale of your information (we do not sell user information—this right applies to potential future changes in information sharing).
To exercise the above rights, please send an email to shoplingerie@bk.ru with the subject line "U.S. Privacy Rights Request", and include your full name, email address, and a description of your request. We will respond to you within 45 days as required by the CCPA.

5. Data Security

We adopt security measures compliant with U.S. standards to protect your information:
  • Encryption Protection: All data (e.g., account details, payment information) is encrypted via SSL/TLS during transmission to/from the Site.
  • Access Control: Only authorized U.S.-based team members can access your information (e.g., customer service staff handling your order).
  • Data Retention: We only retain your information for the necessary period (e.g., order data is retained for 7 years to comply with U.S. tax laws; account data is retained until you request deletion).

6. Children’s Privacy

Our Site and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13, and if such information is discovered, we will delete it immediately in compliance with COPPA.

7. Changes to This Policy

We may revise this Privacy Policy in response to changes in U.S. laws or service updates. After revision, we will post the updated policy on sxintense.com with a new "Effective Date" and notify U.S. users via email if you have subscribed to our communications.

8. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your U.S. privacy rights, please contact us through the following methods:
  • Site: sxintense.com (visit the "Contact Us" page for additional support options)
— The Sxintense U.S. Privacy Team